SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3- MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4- PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 5 – CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 6 – Shipping & Delivery Policy

Delivery may take longer due to:

1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Wrong shipping /delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

Delivery of Courier Products

You will get informed about courier product or delivery on selecting product.

Not with standing anything contained in these Delivery terms, in the event the order is made to deliver through any courier agency or any third party, At Gift Lab does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier Company and the delivery made by them are subject to the Terms and Conditions of such courier companies. For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

Deemed Delivery

Under any class or category of orders, selected by Customer, At Gift Lab will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):

Wrong shipping /delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case the recipient is not available at given address, our delivery boy will try to contact User and User can inform the delivery person to deliver the product to the gate/reception/ neighbour of Recipient. As it would be a surprise for Recipient, we avoid to contact recipient in such circumstances. No request of cancellation, refund or modification would be entertained by At Gift Lab, in such cases. So we request you to be sure about the details of recipient and his/her availability before placing the order.

SECTION 7 – Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered. If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

SECTION 8 – Payment Details

Order delivery is totally subjected to the payment credited in At Gift lab a/c. unless payment is received by us, the order will not be processed. At Gift lab accepts payment via Visa, Master Card, RuPay, Paypal and American Express Debit and Credit Cards, Internet Banking, Digital wallets and UPI.

You acknowledge that while making transaction on the website, you are not using any Credit or Debit card, fraudulently and you are duly authorize to use such card. You agree to provide accurate and correct information of your card for such transaction. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively yours. At Gift lab doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.

Credit Card: All Domestic and International cards are accepted.

SECTION 9 – Returns and Refund Policy

We allow refunds in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us Email At support@atgiftlab.com or call us at +91-9607651777 (9:00 AM to 5:00 AM, Monday-Sunday). Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.

Cancellation of order is allowed if such request is made at least 24 hours before The Placing and full refund will be made by At Gift lab in such cases. After 24 Hours Order Will Conform And Process The Order.

In genuine cases the company will refund payment for the damaged and/or defective product only. For the wrong product delivered, company will either replace the product with the right one otherwise refund the amount for the wrong product delivered.

Online refund will process by At Gift lab on confirmation over mail or phone call to the customer or recipient. Once processed by At Gift lab, refund takes 10 to 15 business days to reflect in your account.

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:

1. Any product that exhibits physical damage to the box or to the product
2. Any product that is returned without all original packaging and accessories, including the retail box, cables, and all other items originally included with the product at the time of delivery.
3. Any product that does not have the UPC (Universal Product Code) along with its original packaging.

SECTION 10 – Order Modification

If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared /dispatched, it cannot be cancelled /modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 6 hours’ advance notice.

SECTION 10 – Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order on website, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact At Gift Lab.

In case you have not received an Order Confirmation e-mail and SMS, please call on +91 9607651777  (9:00 AM to 5:00 PM, 7) or write to us at support@atgiftlab

You will also receive a Delivery Confirmation e-mail and SMS when your order get delivered.

SECTION 11 – Substitution Policy

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

SECTION 12 – User

www.atgiftlab.in can be used by a person who can be legally bound to contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use website only with the involvement of your parent or guardian. User has been referred to as “You” / “User” / “Your” in these terms and conditions.